Fob Recall, Service Charge Bills, And Dalston Futures Meeting
Consort will soon begin the process of wiping the database of the development-wide fob entry system. All residents/fob holders will receive notification direct from Consort to your post-box to advise of the days your building is being reset thus requiring you to visit the concierge to have your fob re-programmed. The reset renders your fob useless until you pay that visit to the concierge where you will need to present your fob PLUS the forms you also received in your post-box, properly completed. The process will begin with Collins Tower next Monday & Tuesday, then make it’s way around the square. Check your post-box regularly for your block’s dates: You should get approximately one week’s notice. A little bit of a nuisance I know, but it should be a quick and painless procedure (completed by the end of the month) and will help tighten security for us all.
Service Charge Bills
By now, all Dalston Square property owners should have received their supplementary charges bills for the financial years 2012/13 and 2013/14 (if you do not yet have yours it should be with you very soon). These charges, fully explained in Consort’s letter I think, vary widely depending on which block you own in and which year you look at (2012/13 sees rebates in excess of £500.00 for some phase 3 residents while some phase 1 residents saw bills in excess of £500.00, and in 2013/14 we see bills, some quite substantial, across the development). This though should be the last time we see supplementary charges like this: After years of campaigning and meetings between the DSRA and Consort, with the DSRA demanding transparency in Consort’s accounting and budgeting processes, the 2013/14 budget was set with the DSRA’s full approval. For the first time our finance committee (a small group of owner-residents who just happen to be professionals in the fields of accountancy and finance) were presented with full development accounts and budget plans, and were able to make sense of them (what has been passed to us as accounts in the past were anything but). Going forward, these newly established practices should ensure that unexpected items and shortfalls are kept to a minimum, and all future service charge rises can be fully explained and justified. It has taken 3 development managers, umpteen area managers, and several different accountants from Consort to give us the financial reports and transparency we have been demanding, but finally during the past 6 months or so, since the appointment of new development manager Gerald Bernard and Senior Property Manager Helen Goldstone (Gerald’s line-manager), we have finally been dealing with people who have not just listened to our concerns, they have acted on them and delivered results where their predecessors continually failed. (See HERE my post from March regarding the 2014/15 budget)
Dalston Futures Meeting & News
A reminder that Dalston Futures’ community organising master-class is tomorrow night at the Trinity Centre, and to pass on THIS LINK to catch up on their latest news.
The DSRA had 2 big meetings last week and I have reports from each to share with you.
Firstly, our Buildings & Maintenance sub-committee had their regular inspection tour and meeting with Consort and Barratt. In brief, progress continues in many areas including news that the replacement canopy for Blues Street will be fitted soon. We also again received a commitment from Barratt that the matters of flooding beneath phase 3 and cooking smells in phase 1 will not be put to bed until permanent solutions have been found. With regard the cooking smells issue, the local council are to be approached by Consort to confirm that all building regs with regard air extraction are being met. Ben Collins’ full meeting report can be downloaded and viewed, as always, from the DSRA-specific section of our forum HERE. The only other thing to mention is the subject of the lifts problem in Thomas Tower. For at least the past year residents of Thomas/Burke have had continual lift outages. OTIS, the suppliers/maintainers of these lifts are now claiming that some very expensive belts need replacing at a cost (because warranties have now expired) of over £9000.00! Consort, armed with resident testimony, are arguing that this issue has been ongoing since before the warranties expired and should therefore be rectified free of charge (the belts in discussion should last for 10 years or more and so should not need replacement after just 2 years). Hopefully OTIS will come around and get this sorted out sooner rather than later.
The other meeting was the latest in a long line of meetings between Consort and our Finance group. This report, from Jane Collins, I will share with you right here (a copy will also be stored in the Document Depository over at the forum):
We have been in discussion with Consort over recent weeks regarding the 2014/15 Service Charge estimates.
Our concerns regarding the proposed 2014/15 Service Charge estimates have been:
• Previous estimates for major items had variations between buildings and phases that could not be explained
• A proposal to contract out the cleaning appeared to be very expensive
• All phases had variations in increases that suggested that the original estimates were very inaccurate
• Insurance brokerage is provided in-house
• All phases had proposed increases above inflation, with double-digit increases in phases two and three
We now feel that we have had the opportunity to challenge Consort on these points, and we are more confident that the proposed estimates are accurate. The proposal to contract out the cleaning has been withdrawn and a number of other changes have been made resulting in small savings. We have been given evidence allowing us to compare our Service Charges with other similar properties. We now have proposed estimates for Dalston Square across the phases of the development, which suggest that we are all now being charged the correct, roughly similar, amounts in comparison to each other, based on the charge per square foot.
Unfortunately the large increases in Service Charges in phase two and three seem inevitable as phase two and three charges were significantly underestimated in the first place.
The evidence of past inefficient management of our finances by Consort, particularly the failure to set a realistically increased budget last year, will make this a very difficult year. We have seen evidence that financial management has improved recently but we believe, and asked, that there should be no increase to our service charge this year.
Ground rent demands have been sent and we have been told the new Service Charge demands will be sent in the next few weeks.
When you receive your Service Charge, we urge you to make your concerns known to Consort. Individual personal responses have the greatest impact, and please use the Forum to share these concerns.
One thing I wish to reiterate is that, although phases 2 and 3 will see potentially large increases in their service charge bills when they are sent out in the next couple of weeks (phase 3 will see the largest increases), these charges are correct for a development like ours, with our amenities, in London (around £2.50 per square foot of apartment space). Yes, there have been problems with the way Consort was apportioning costs (mostly now sorted), but the biggest problem has been the way Barratt, and by extension Consort as their agents, have been underestimating and under-billing service charges for the first couple of years of each phases life. Accusations have been made (although denied) that this was a ploy to make selling the brand new flats easier. How can it be that phase 3 was so drastically underestimated when the cost of running the 4/5 year old phase 1 was already known, unless it was done deliberately?
Hello again. Firstly, thanks to those who left us feedback after the last post. You will notice that the first comment was from Lucy McMenemy, Cultural Programme Officer for Hackney Coucil, so you know your voices will been heard. Surely there must be others with an opinion?
This post, as referenced by the title, will give reports from 3 of our sub-committees: ASB, Buildings & Maintenance, and Finance.
ASB – Chris Rivinus has produced a comprehensive document, available for download from the DSRA-specific section of the forum HERE, which contains a review of the last 4 to 5 months of this groups activities, including a summary of progress against the ASB action plan established early this year, and a note from Sean Stone in response to the ASB/Security survey conducted some weeks ago now (results from this survey are also available for download in the same forum post).
Buildings & Maintenance – Jane Collins has produced a report for us on the latest meeting and issues facing this group. Again, this is available for download from the forum, HERE
Finance – Dave Eastwood and team are still working with Consort to finalise the budget for 2013/14. This from Dave:
‘The finance committee is continuing to work with Consort on the 13/14 budget, we had pre-meet with Consort on 6th June to discuss progress against outstanding actions, they were able to provide some clarification on a few items but unfortunately the 2013/14 budget is still not finalised. Consort have promised to update us on Friday 14th June with a date when this will be available for the committee to review, we will then arrange a finance committee meeting to clarify and challenge this. This will then be followed by a full residents meeting where Consort can present this budget to all residents. As soon as we have a draft budget we will arrange for this to be put up on the website.
Various members of the committee are also in the process of reviewing the actual spend since 2010 to check for any inconsistencies in invoicing and charges, this is a very detailed process so it is likely that this will take a while but will keep the RA updated with any major findings as these come to light.’
The only thing to add to Dave’s message is that contact was made on Friday as promised, and Consort have now promised to supply us with all budget info for 2013/14 before June 28th. Progress is slow, but we are getting there.
One last thing before I finish off, a new alert from Consort regarding cleaning of communal area carpeting throughout the Square in the Consort ‘Memos & Updates’ section of the forum HERE.
I believe that is it for now, but will of course keep you all up to date with progress on these and all other Dalston Square related issues as I become aware of them. Have a good week all.