Open to all residents of the Barrat Homes Dalston Square development (owners and renters alike), come and share your opinions of the way the development is being run, and hear what the DSRA are working at on your behalf.
It has been a while since the last post but the DSRA has not been idle: quite the opposite! The issue is finding the time to not only attend meetings, but also to write reports, combine them with other info we think relevant, and then get it all out to you in a legible(ish) fashion. So happy new year everyone, and on with the backlog of news (sorry)!
DSRA Finance Committee
Uppermost in many lease-holder’s minds at this time of year is Consort’s budget for the coming financial year: This is the cost of managing the site which is paid for through twice-yearly bills to all Dalston Square lease-holders. Building on the excellent relationship the DSRA has already established with Consort since their management and accountant changes this time last year, we have been in regular meetings with them over the last few months as Consort, in the name of transparency, explained budget items as they were added into the process. That budget has now been set and Consort will be sending out bills shortly with an explanation letter attached. In the meantime, this brief report from Jane Collins (who along with David Eastwood has put in many hours on behalf of the DSRA poring over spreadsheets and questioning Consort’s accountant on budgetary line items: I am sure all lease-holders will join me in saying a big thanks to you both):
The budget for 2015/16 is now agreed and invoices for the new financial year will be sent out by Consort over the coming days. There is an overall increase in the budget of 3.8%. The increases result from staff salary increases to bring site staff closer to the London Living Wage, and the need to increase reserves in some phases owing to redecoration costs. Some savings were achieved on individual budget items including window cleaning, door entry and plant and machinery contracts.
There is an increase in the management fee for all units, from £233 to £238 in the new financial year. This is lower than the increase originally proposed by Consort, following representations by DSRA.
There is very considerable variation in the Service Charge increases per unit, with most increases between 2.8% and 10%. The most significant differences are between phases, bringing the newer phases into line with the cost per square metre of phase 1.
If leaseholders have specific questions regarding their invoice they should contact site Manager Gerald Bernard (firstname.lastname@example.org) in the first instance, or Charlotte Perrott (email@example.com)
DSRA Buildings & Maintenance Committee
We also recently held our regular quarterly meeting with Consort to discuss all buildings and maintenance issues, and were pleased to have representatives of Barratt Homes and Hackney Council able to accept our invitations to attend. With the co-operation of the other parties the DSRA maintains 3 separate logs: One each for Consort, Barratt, and the Council. Over the past year all 3 logs have been shrinking steadily in size as line items have been addressed and removed from the active log, and this last quarter was no exception. The updated copies of the 3 logs along with a written report from DSRA Chair Ben Collins are all available for download from the ‘Document Depository’ in the ‘Residents Only’ section of our discussions forum HERE. If that link does not work for you, you need to read THIS thread. After reading that, register for forum membership HERE (a simple 2 minute process), then make an application HERE (again very straight-forward, just follow the other examples).
It has been said before but I will say it again: Any/all residents are welcome to attend any meeting (although space dictates numbers at some point of course). Please just let us know beforehand so we can bring you up to speed on what has been previously discussed, to save wasting valuable meeting time on repeating previous discussions. Buildings & Maintenance meetings generally start around midday (but as early as 11.00am) midweek, and can go on for a couple of hours or more. Finance meetings tend to start at 6pm, again midweek, and can go on for an hour and a half or more.
I have a few other brief items of news but will save them for a second post: These meetings are the more important updates I feel, but I do not want this post to get too long.
To be continued…..
The DSRA had 2 big meetings last week and I have reports from each to share with you.
Firstly, our Buildings & Maintenance sub-committee had their regular inspection tour and meeting with Consort and Barratt. In brief, progress continues in many areas including news that the replacement canopy for Blues Street will be fitted soon. We also again received a commitment from Barratt that the matters of flooding beneath phase 3 and cooking smells in phase 1 will not be put to bed until permanent solutions have been found. With regard the cooking smells issue, the local council are to be approached by Consort to confirm that all building regs with regard air extraction are being met. Ben Collins’ full meeting report can be downloaded and viewed, as always, from the DSRA-specific section of our forum HERE. The only other thing to mention is the subject of the lifts problem in Thomas Tower. For at least the past year residents of Thomas/Burke have had continual lift outages. OTIS, the suppliers/maintainers of these lifts are now claiming that some very expensive belts need replacing at a cost (because warranties have now expired) of over £9000.00! Consort, armed with resident testimony, are arguing that this issue has been ongoing since before the warranties expired and should therefore be rectified free of charge (the belts in discussion should last for 10 years or more and so should not need replacement after just 2 years). Hopefully OTIS will come around and get this sorted out sooner rather than later.
The other meeting was the latest in a long line of meetings between Consort and our Finance group. This report, from Jane Collins, I will share with you right here (a copy will also be stored in the Document Depository over at the forum):
We have been in discussion with Consort over recent weeks regarding the 2014/15 Service Charge estimates.
Our concerns regarding the proposed 2014/15 Service Charge estimates have been:
• Previous estimates for major items had variations between buildings and phases that could not be explained
• A proposal to contract out the cleaning appeared to be very expensive
• All phases had variations in increases that suggested that the original estimates were very inaccurate
• Insurance brokerage is provided in-house
• All phases had proposed increases above inflation, with double-digit increases in phases two and three
We now feel that we have had the opportunity to challenge Consort on these points, and we are more confident that the proposed estimates are accurate. The proposal to contract out the cleaning has been withdrawn and a number of other changes have been made resulting in small savings. We have been given evidence allowing us to compare our Service Charges with other similar properties. We now have proposed estimates for Dalston Square across the phases of the development, which suggest that we are all now being charged the correct, roughly similar, amounts in comparison to each other, based on the charge per square foot.
Unfortunately the large increases in Service Charges in phase two and three seem inevitable as phase two and three charges were significantly underestimated in the first place.
The evidence of past inefficient management of our finances by Consort, particularly the failure to set a realistically increased budget last year, will make this a very difficult year. We have seen evidence that financial management has improved recently but we believe, and asked, that there should be no increase to our service charge this year.
Ground rent demands have been sent and we have been told the new Service Charge demands will be sent in the next few weeks.
When you receive your Service Charge, we urge you to make your concerns known to Consort. Individual personal responses have the greatest impact, and please use the Forum to share these concerns.
One thing I wish to reiterate is that, although phases 2 and 3 will see potentially large increases in their service charge bills when they are sent out in the next couple of weeks (phase 3 will see the largest increases), these charges are correct for a development like ours, with our amenities, in London (around £2.50 per square foot of apartment space). Yes, there have been problems with the way Consort was apportioning costs (mostly now sorted), but the biggest problem has been the way Barratt, and by extension Consort as their agents, have been underestimating and under-billing service charges for the first couple of years of each phases life. Accusations have been made (although denied) that this was a ploy to make selling the brand new flats easier. How can it be that phase 3 was so drastically underestimated when the cost of running the 4/5 year old phase 1 was already known, unless it was done deliberately?
In time order then, let’s start with the ‘Past’: Thanks to everyone who attended the recent DSRA open meeting in the CLR James Library. The meeting was kept short, as requested, but, I believe, successfully conveyed to all present where the DSRA currently stands and what we have been working on. Of particular interest was the subject of our service/management charges, which we hope to have further news on very soon as Consort complete the budgets for past years as well as the 2014/15 financial year. A report on the meeting is now available for download from the DSRA specific section of our Forum HERE (if this link does not work for you, read the first post in THIS THREAD). And while on the subjects of our forum, Consort, and budgets, at Consort’s request I have published a copy of the letter they recently sent out to all owners (there has been an issue with sending out this letter so if you are an owner but have not received it, a little patience should see new copies sent out very soon. Failing that, read it on our forum HERE). Though mostly of interest just to owners, the first paragraph includes news relevant to all Dalston Square residents: For those still unaware, Sean Stone, Consort’s on-site development manager, has left Consort and been replaced by Mr. Gerald Bernard. Obviously Gerald is going to need a little time to settle in and get to know the place (and it’s issues), but if needed he can be contacted on 020 7249 0896, or by email at firstname.lastname@example.org.
Moving now into the ‘Present’, we have the ongoing issue of the flooding of the sub-basement beneath phase 3 buildings, and more specifically Sledge Tower. After many emails back and forth between DSRA Chair Ben Collins, Consort, and Barratt, it seems we have finally got the the crux of the issue. It seems this is pretty much the last part of the Square yet to be handed over to Consort because of the issues of flooding in this sub-basement. This flooding has been an issue right from the early stages of construction and Barratt have a number of engineers looking at the problem, trying to find a way to rectify it. This problem only recently came to residents attention when a sewer blockage forced raw sewage into the already flooded sub-basement. Anyhow, Barratt have now pumped this area dry (and have committed to keeping it dry until a solution to the flooding has been put in place), and have instructed Consort to go ahead and have the whole area sanitized to remove the last of the residues and with them, hopefully, the last of the odours. Consort have advised us that this work will be undertaken next week, and will take a full 5 days to complete. If after next week anyone again smells a problem, do not hesitate in contacting either Consort or Barratt (phone numbers and email addresses are in the side-bar of our website homepage).
And finally the ‘Futures’: Dalston Futures (the Hackney Unites project that aims to give the local Dalston community a voice in what happens in/to Dalston). They have just received a grant to make a short film allowing local people to voice their concerns, and they want to hear what yours are. If you would like to be heard, or have experience in film making and can offer advise/help, check out all the details HERE.
That’s all for now, have a great weekend neighbours!
Firstly, we now have a venue and an agenda for this coming Thursday’s DSRA ‘Open Meeting’. The venue is to be the CLR James Library (just ask at the library reception and they will be able to point you to the meeting room), and the agenda can be seen on the flyer at the foot of this post (click the thumbnail image to see it full size). As I mentioned in my last post, of particular interest at this time is Consort’s budget for our service/maintenance charges for the 2014/15 financial year. Members of our financial committee will be present at the meeting to report back on their meeting with Consort last week where that budget was presented to us: The news is not good.
On the 11th October last year I published a post (HERE) advising of a survey Hackney Council was running in order to gauge opinion on the subject of making Dalston an SPA (special policy area). This is used to control last night licensing in areas where a large number of such licenses already exist (if you followed the link I posted in the comments beneath that post, HERE, there was a very sound argument against such a carte blanche policy). Well, in a recent council meeting the council decided to go ahead with the plan. For further reading on the subject, HERE are details on the council’s own website, and two very good reports that give some extra info and interesting stats can be found HERE (Hackney Citizen) and HERE (East London Lines).
Lastly, updates on the two new restaurants that will soon be opening in the Square. First to open will be Nancy’s Pantry (in the space that was once the Barratt sales office): Currently scheduled to open their doors at 10am on Sunday 9th February. This is a restaurant that will be focusing on children and the family so is well placed in a development the size of Dalston Square. Check out their Facebook page HERE to be teased with pictures of items from their menu. Not too far behind them, though I do not yet have a date, will be Le Ziz (in the space below the gym in Gaumont Tower). Their website is still under construction and I do not yet have a great deal of details but what I can tell you is this: It will be a Mediterranean and Anatolian ‘fine dining’ restaurant, with a designated lounge area with a more relaxed atmosphere. They have also said that they will be holding a buffet/cocktail style launch event, just before their official opening, for residents of the Square: Very exciting. More news on that very soon.
One last thing before I finish (whilst on the subject of Dalston Square Businesses), are you aware of ‘The Mayor of Hackney’s Business Awards’? These are annual awards given out to Hackney businesses and business people in various categories. One of these categories is the Peoples Choice Award, and here the winner is voted for, from a shortlist, by the public. And would you believe that two of the list of 30 businesses belong to Dalston Square residents: Fiona ‘Fee’ Eastwood’s ‘Fee Fee La Fou‘ on Bradbury Street, and husband and wife team Murat & Melek Erdal’s ‘Cafe Route‘ right here on the Square. Unfortunately you can only vote once so this could be a toughie, but please do vote and support your neighbours.
DSRA ‘Open’ Meeting – Thursday 6th February, 6.30pm to 8pm. Venue to be advised.
Are you free Thursday next week between 6.30pm and 8pm? And are you a resident of the Square (owner or renter)? Cool, see you at the next DSRA Open Meeting! 😉
As usual, the venue is still to be decided (it will be very local) but we have a date and time for the next ‘Open To All Residents’ meeting of the Dalston Square Residents’ Association. It does not matter if you have been to one before or not, or even that you have nothing in particular to say (although hopefully you do), come along and find out how the DSRA has been working on all residents’ behalf, learn of the challenges currently being tackled, and show your support. Items likely to appear on the agenda include:
Consort’s 2014/15 budget proposal: As owner’s costs rise, so do rents, so this is not just an owner’s issue. We will have feed-back from our finance committee on their recent meeting with Consort. The news is unlikely to be good.
Sean Stone’s replacement as Development Manager: As Consort and Barratt go through the motions of hiring, the DSRA is keen to be involved in the process. This also makes it a good time for us to assess how we feel about Consort’s ‘on site’ performance generally, and ask if changes are needed.
Outstanding buildings and maintenance issues: With final completion of the Square very close to hand there are still issues that need addressing before Barratt pack up and leave for good. What are the issues and how best do we ensure they are dealt with.
I will post again before the day of the meeting to publicise the venue. Until then, please keep that Thursday free and show your support by turning out for a couple of hours: If the Square is your home, we would love to hear your opinions.
Now to the ‘Plus’ part of the post. Hackney Unites are in the process of organising their next ‘Dalston Futures’ community meeting but in the meantime have co-sponsored an event with campaign group HOPE not hate. The event, to be held in the Arcola Theatre (ignore the Dalston Lane address if you click through to them – the venue has changed) on Feb 17th, will be an introduction to, as well as a masterclass in, community organising. Their full explanation of the event can be found HERE. It is expected that this will be oversubscribed so, to reserve your spot, check HERE.
My apologies all, the meeting is NOT in the Library after all. It is instead to be held in Gaumont Tower. Simply visit the concierge team and they will direct you to the appropriate apartment. Sorry for any confusion.
Posters should be going up very soon but in the meantime here are the details of an upcoming meeting of the DSRA which, as usual, is open to any, and every, resident of Dalston Square (owners and renters alike). The location is to be confirmed (though definitely somewhere in the Square), but it will be on Wednesday November 6th at 6.30pm (until around 8pm), chaired by Ben Collins. The agenda is as follows:
1. Service charges and Consort’s budget costings
2. Building glitches & planning issues
3. The Christmas social
4. Any other business.
If you are a resident of the Square and have any interest in the above/wish to raise an issue yourself/want to see how the DSRA works, please do attend: You are not just welcome, we would dearly love for more residents to get involved.
And speaking of meetings, I have received a summary of the Hackney Unites meeting I advertised a few weeks ago. You can read it for yourselves HERE. It seems a shame that in all of Dalston only 10 people showed an interest in the first meeting, let’s hope they receive a bigger turn-out for the follow-up meeting on 14th November (and perhaps the Square can get a few representatives present?).
That’s it for now, I will let you know as soon as a location for the DSRA meeting has been set.
We have been contacted by Hackney Unites, the organisation that put on the Dalston People’s Festival earlier in the year. Following on from that success, they are to hold an open meeting, at 6.30pm on 17th October at the Trinity Centre on Beechwood Road, to discuss the future of our neighbourhood. More specifically, they are looking to create a permanent, inclusive, community organisation in Dalston that is capable of identifying its collective needs and organising to ensure that decision-makers cannot ignore the community. This can only be a good thing, and is surely something residents of the Square need to support and be involved in. For full details of the meeting and how to attend/participate/get involved, follow THIS LINK. Following the link will also give you access to a survey they are conducting that they are asking all Dalston residents to complete. It will only take a few minutes so please do give it a go.
Think you may attend the meeting? Feel able to represent the Dalston Square Residents’ Association? If you can attend the meeting, takes notes, and report back to Ben Collins, chair of the DSRA, please drop him a line at email@example.com.
Good morning all (and a beautiful sunny morning it is too). Just a couple of updates/items of news to share with you. Firstly, some minutes of recent meetings for those unable to attend: The Consort chaired budget meeting of 19th March (held in the library) HERE, and the DSRA meeting of 21st April (held in the Bootstrap building in Ashwin St.) HERE. There will be more news regarding the issues raised in these, connected, meetings soon, but for now the minutes will give you the gist of what is going on. (As always, these files are hosted over at our discussions forum. Simply click the highlighted link to save a pdf copy of the document to your computer for your perusal. If you are unable to access the links, read THIS, and, if you qualify, follow it’s instructions HERE.)
Next up, something all mums and dads may be interested in. This from The Trinity Centre:
Dear All Dalston has few public play spaces and we have been working to improve the Wards play provision for children. Not only have we been arguing for the new Dalston Square to be promoted as a place for children and families to gather, since the Beechwood Road Street party and the Council Play Street Policy we are keen for more streets to be adopted for play on a regular basis. Working with Play Out and the local play streets organizer for Hackney we are hosting a meeting next month to inform residents and parents on how to go about organizing streets for play in their area. As well as being invited to the attached event could you please be so kind as to publicize it to your residents and members.
For further details check out their poster below (click on it to see it full-size).
Hi all, sorry for the late notice on this one. As most of you will be aware, a group of residents from the southern end of the Square have organised themselves into a group to fight several aspects of the proposed development of the Holy Trinity School site (more details can be found over at our forum in THIS thread). To this end they have arranged a meeting with a representative from Planning Aid (website HERE), who will be offering advice and answering questions. The meeting is set for today (again, sorry for the short notice), at 2pm, in Cafe Route, here on the Square in Gaumont Tower (why not arrive nice and early and have a spot of lunch first: I can testify that the food really is very good).